Tender Results of Parliamentary And Health Service Ombudsman

PR2037/23 - Internal Audit Services-The role of internal audit and assurance is to provide an independent, comprehensive and expert level of audit and assurance support to the organisation, the Accounting Officer (PHSO Ombudsman) and the Accountable Officer (PHSO CEO). The support will also be provided to the PHSO Board and Audit & Risk Committee on the effectiveness of the organisation's systems of internal control.

ICT Infrastructure Support Services

Agency Recruitment Services Framework.

Provision of Legal Services.

Cleaning and Recycling Services.

PR2201 - Provision of Drupal website ongoing support maintenance and development services-Provision of Drupal website ongoing support, maintenance and development services. The Contract Term shall be commencing from 1 January 2024 to 31 December 2025 with an option for further 12 months extension.

PR2191B - Provision of Integrated Digital Learning Content-To appoint a contractor to provide digital learning contents to PHSO.

PR2207A - Call Centre With Call Recording & Transcription-Contract to be completed within 12 months. Provision of the implementation and support for a Microsoft Dynamics integrated Telephony Contact Centre with Call Recording & Transcription solution including but not limited to the following: 1) Acquire a call recording and transcription product which automatically records calls and transcribe the conversation. The files must link to cases/contacts so they can easily be located, 2) Acquire a contact centre solution that integrates into Dy...

PR2205 - Finance System-To support our ambition to deliver efficient digital functions PHSO requires a scalable finance system that continues to accommodate the needs of the organisation as it continues to develop, which includes the ability to also provide HR and payroll functions (the processing of which is to be in line with HMRC and HM Treasury rules. r r Supporting core financial processes and management of resources, with the general ledger at the centre, the system will need to provide comprehensive inform...

Lenovo Think Pads-Lenovo L13 256G 11D and Lenovo T16 256G 11D The Think pads were purchased via CCS Framework RM6100 direct award