Tender Results of Office Of Water Services

Mobile Voice and Data 2024-Mobile Voice and Data Contract (3years)

Exploratory research to devise a method for mystery shopping on customer service and support-The objectives for the project are to: • Review the range of options for the delivery of mystery shopping for the water sector and develop an approach for testing. • Test the mystery shopping approach on a specific issue or topic. • Assess the approach and make recommendations. This should include consideration of what worked well and areas for improvement. • Consider the diversity of customers and their needs throughout this. • If feasible, consider how the mystery shopping...

Major Projects Assurance Consultancy-Major Projects Assurance Consultancy

Effective Digital Strategy-Research current strategy and business plan. Review as-is department capabilities and provide recommendations.

Digitisation of water company boundaries for Ofwat-Digitisation of water company boundaries for Ofwat

A Smart Metering In Water Industry Review-Smart Metering In Water Industry Review.

Infrastructure and Operations Review-CTO cloud-based capability advice.

Bulk Supply Transfer Scenario Development during drought / operational incident-Awarded under the Ofwat Consultancy Framework, Lot 4: Water Engineering Science and Technology. We require the development of up to 10 scenarios against which we are able to test how fair shares might operate. These scenarios should set out the operational impacts on both the exporter and importer of those operations from the circumstances that arise, including impacts on their assets and customers. Using this we will evaluate the impacts of the fair shares arrangements on operational decisio...

Stakeholder Relationship Survey-This ITT is for a contract to deliver a stakeholder audit. Objectives Understand stakeholder views on Ofwat, including ways of working, satisfaction with Ofwat's performance and trust in Ofwat to deliver. Consider Ofwat's relationships with its stakeholders, including the strengths and weaknesses of these relationships, and identify areas for improvement. Understand stakeholder views on the sector as a whole and future challenges facing the sector.

Policy advice on mergers-Advice on our merger policy