Tender Results of Office Of Water Services

Business Retail Market Advice-Business Retail Market Advice

Executive PRP-Consultancy support on Performance related executive pay (PRP) .

Ofwat and Consumer Council for Water Customer research on sewage in homes in England and Wales Wave Two-This ITT is for qualitative research with household water customers who have experienced sewer flooding in their homes or gardens.

Mobile Voice and Data 2024-Mobile Voice and Data Contract (3years)

Exploratory research to devise a method for mystery shopping on customer service and support-The objectives for the project are to: • Review the range of options for the delivery of mystery shopping for the water sector and develop an approach for testing. • Test the mystery shopping approach on a specific issue or topic. • Assess the approach and make recommendations. This should include consideration of what worked well and areas for improvement. • Consider the diversity of customers and their needs throughout this. • If feasible, consider how the mystery shopping...

Major Projects Assurance Consultancy-Major Projects Assurance Consultancy

Effective Digital Strategy-Research current strategy and business plan. Review as-is department capabilities and provide recommendations.

Digitisation of water company boundaries for Ofwat-Digitisation of water company boundaries for Ofwat

A Smart Metering In Water Industry Review-Smart Metering In Water Industry Review.

Infrastructure and Operations Review-CTO cloud-based capability advice.