Tender Results of Ofcom

DRCF Marketing for the AI and Digital Hub-This contract has been awarded for the provision of marketing services to support the DRCF AI and Digital Hub.

SimilarWeb 2024 - Additional Services-This contract award notice is for additional services from SimilarWeb. This includes additional user subscriptions to their platform.

Reasons to Complain Trackers 2024-This awarded contract is for research services that seek to understand the key reasons why people make a complaint in relation to telecommunication providers (e.g. landline, mobile, fixed broadband, and Pay TV).

Customer Satisfaction Tracker-This awarded contract is for a Customer Satisfaction Tracker that tracks and understands the attitudes of residential consumers and the quality of service they receive for each service they purchase. The Customer Satisfaction Tracker is Ofcom's key data source on levels of overall satisfaction across the communications markets (landline, mobile, fixed broadband and pay TV).

Annual Market Review for Phone-Paid Services (2024-25)-This contract award notice is for the annual market review for phone-paid services.

Third Party Research on UK Podcast Listening and Listener Preferences-This awarded contract is for the provision research services on UK podcast listening and listener preferences.

AdvantEdge Subscription-This contract award notice is for AdvantEdge Subscription.

Meeting Venue and AV for Ofcom hosted CEPT ECC PT1-Meeting venue and AV hire for Ofcom hosted European Conference of Postal and Telecommunications Administrations, Electronic Communications Committee PT1.

Network resilience: Consumers Experiences of Network Outages Impacting Communications Services-This awarded contract is for the provision of research services that would explore the experiences and concerns of UK consumers, citizens, and micro businesses experiencing network outages, and their needs going forward. Highlighting a number of types of network outage and look at the impacts of that outage, any preventative action that could have been taken.

MATLAB standalone licences-Two additional Matlab licences and associated toolboxes, a specialist tool used by other engineering teams in Ofcom.