Derby City Council Tender Result

TD2048 - Service Level Agreement to support the Insight Led Council platform-12 month Service Level Agreement with supplier to maintain a product, including option to purchase development support through additional service days. To provide a Service Level Agreement to support the Insight Led Council platform: • Ongoing daily monitoring of ILC overnight solution (including alerting re: job failures / performing any default procedural corrective actions) • Minor corrective ILC changes to ILC solution / minor defects • Knowledge transfer & Training • Data retention and Arch...