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Details: Solicitation 47qmca24r0034 2025 Wheelchair Accessible Light Vehicles update October 2, 2024 the General Services Administration's (gsa) Automotive Acquisition Support Center Invites Firms Interested In Submitting Offers Under The Government's Upcoming Solicitation For 2025 Wheelchair Accessible Light Vehicles And Is Providing The Following Updates: 1) This Requirement Will Be 100% Set-aside For Small Business. 2) Anticipated Dates In Support Of This Acquisition Are As Follows: posting Of Draft Solicitaton And Attachments: November 4, 2024 posting Of Final Solicitaton And Attachments: December 13, 2024 anticipated Date Of Award: March 26, 2025 gsa Looks Forward To Your Firm's Participation In The 2025 Wheelchair-accessible Light Vehicles Program. for Additional Information Please Contact The Following Gsa Points Of Contact: april Stanch contracting Officer april.stanch@gsa.gov james Purdy contracting Officer james.purdy@gsa.gov update August 26, 2024: 1) Gsa Has Added The Following Attachment In Support Of The 2025 Wheelchair Accessible Light Vehicles Program: -pre-solicitation Conference Slides 2) Should Vendors Or Potential Offerors Wish To View The Recording Of The Conference Held On August 20, 2024, Offerors May Request A Gsa Affiliated Customer Account (gaca). Visit The Following Website For Instructions: Https://insite.gsa.gov/system/files/insite/gaca__gsaaffiliatedcustomeraccounts_feb_2023-v3.pdf (cut And Paste Address Into Your Browser). once Approved, Please Reach Out To The Primary Or Secondary Points Of Contract For Access To The Presolicitation Conference Recording. --- sources Sought And Pre-solicitation Conference Notification the General Services Administration's (gsa) Automotive Acquisition Support Center Invites Firms Interested In Submitting Offers Under The Government's Upcoming Solicitation For 2025 Wheelchair Accessible Light Vehicles. vehicle Types Being Sought By The Government For This Program Include: - Wheelchair-accessible Light Vehicles vehicle Types, By Special Item Number (sin) Under Solicitation Number 47qmca24r0034, Currently Active And Being Sought By The Government Include, But Are Not Limited To: 281 - Wheelchair Van, Full-size, 2 Whl Chr/rear Lift 281e - Wheelchair Van, Full-size 2 Whl Chr/rear Lift Electric 282 - Wheelchair Van, Full-size, 3 Whl Chr/curbside Lift 283 - Wheelchair Van, Full-size, 3whlchr/1cot/curbside Lift gsa Is The Mandatory Source For Vehicles Purchased In The United States Under The Federal Property Management Regulation (fpmr) 101-26.501. Gsa's Vehicle Purchasing Division Procures An Estimated 50,000 New Model Year Non-tactical Vehicles For Federal Executive Agencies And The Department Of Defense Annually. All Gsa Vehicle Purchases Are Governed By Program Specific Federal Vehicle Standards, Which Are Assimilated By Gsa Engineering Personnel Prior To Solicitation Publication. interested Parties Should Complete The Following Steps By August 20, 2024, To Participate: 1. Vendors Shall Complete The Attached “request For Gsafleet.gov Account” Form. Attach The Form In An Email With The Subject Line “gsafleet.gov Vendor Account Request” And Send To Automotiveedi.partnerships@gsa.gov. please Note: Vendors That Currently Have A Gsafleet.gov Account Are Not Required To Complete This Step Unless Making Changes To Their Account. 2. Vendors Shall Submit A List Of All Makes/models They Intend To Submit For Consideration Using The Google Form Which Will Be Provided At A Later Date. Please Review The Above Current Active Models As A Starting Point And Identify Any Deletions Or Additions With Your Firm's Submission. These Model Lists Are Necessary For Gsa To Establish Them In Our Database So They Will Be Available For Technical Data Population. for Each Entry, Please Provide The Manufacturer Name, Model Name, And Your Suggested Sin (gsa Engineering Will Make All Final Sin Determinations). You May Also Add Any Notes Or Information Bearing On The Vehicle's Sin Designation. gsa Will Hold A Virtual Pre-solicitation Conference And Industry Day On Tuesday, August 20, 2024, From 11:30am-12:30pm Edt To Review Solicitation Instructions As Well As Discuss Changes From The Current 2021 Wheelchair-accessible light Vehicles Program. All Interested Parties Are Encouraged To Attend. the Meeting Information Is As Follows: google Meet meeting Id Link: meet.google.com/fkp-vvmq-xrm phone Number: (us) +1 470-310-1080 - Pin: 942 332 186 for A Better Understanding Of Potential Solicitation Requirements, Please Review The 2021 Wheelchair-accessible Light Vehicles Program Solicitation Located Here: https://sam.gov/opp/1c9062a09f0b445f8aef67c0ae8c1a93/view gsa Anticipates Many Similar Proposal Requirements And Terms And Conditions. The Anticipated Issue Date Of The Official Solicitation Is December Of 2024, Under A Separate Notice. gsa’s Proposed 2025 Federal Vehicle Standards Will Be Available In Gsafleet.gov To Interested Parties To View, Comment, And Provide Feedback During The Vehicle Supplier Commenting Period, Which Will Be Available Beginning On September 2, 2024. This Process, Conducted Via Gsa's Engineering Division, Assists Gsa's Vehicle Buying Program To Develop The Government's Technical Requirements For Motor Vehicles. the Technical Review Process Engages Interested Parties To Provide Technical Data For Vehicles To Be Potentially Offered To The Government In Response To The Forthcoming Solicitation And To Assist In The Development Of The Federal Vehicles Standards For The Current Model Year On The 2025 Wheelchair-accessible Light Vehicle Program. Please Note, Gsa Is Not Requesting Pricing At This Time. Gsa Is Currently Only In The Requirements Development Phase Of The Acquisition. this Solicitation, Notices And Postings Will Be Made Via The Government-wide Point Of Entry (gpe), Located Via The System For Award Management (sam) At Sam.gov. Gsa Anticipates Posting A Draft Version Of The Solicitation On November 4, 2024. The Gsafleet.gov Bid Period Is Anticipated To Be Opened On December 13, 2024. At That Time, Interested Parties Will Provide Technical And Pricing Data For Vehicles Offered To The Government In Response To The Solicitation In Support Of The 2025 Wheelchair-accessible Light Vehicles Program. gsa Looks Forward To Your Firm's Participation In The 2025 Federal Standards & Solicitation For Wheelchair-accessible Light Vehicles. for Additional Information Please Contact Gsa's Vehicle Purchasing Division At 844-472-1200 Or By Email At Vehiclebuying@gsa.gov. primary Points Of Contact: april Stanch contracting Officer april.stanch@gsa.gov secondary Point Of Contacts: james Purdy contracting Officer james.purdy@gsa.gov contracting Office Address 1800 F Street Nw washington, District Of Columbia 20405 united States place Of Contract Performance 1800 F Street Nw washington, District Of Columbia 20405 united States

Description: Contract notice – general guideline, standard regulation, open procedure (services) Procurement of DL for IT services and IT services from Hessenforst in 16 lots IT services in the IT environment of Hessenforst. Services in the areas of IT services, IT services and in ... Additional procurement of DL for IT services and IT services from Hessenforst in 16 lots IT services in the IT environment of Hessenforst. Services in the areas of IT services, IT services and in IT specialist applications, each divided into 16 specialist lots. Services in the IT service data center and in the IT services virtualization, network and operating systems Services in the IT service data center and in the IT services virtualization, network and operating systems The IT service data center provides Hessenforst users with applications centrally and primarily uses the virtualization, network and operating systems services for this purpose. The service must be continually developed and, as a basic IT service, must provide interfaces to all other IT services. The IT service therefore requires high levels of advisory expertise at a strategic level in order to further develop the service, as well as high levels of communication skills to coordinate all IT employees who use the service, who are responsible for an application or a server, for example. The virtualization service offers - the operation of virtual machines on a hypervisor basis, - desktops and apps currently virtualized on Citrix Xenapp 7.15 Ltsr under Windows Server 2016 and, which is being phased out, Windows Server 2008 R2, as well as - profile virtualization based on VMware User Environment Management 9.x and - another virtual data center location in the Microsoft Azure cloud, which must be administered and, if necessary, expanded. The network service ensures - the provision of WAN connections for currently 49 locations on an MPLS basis via a framework agreement with the HZD and LAN connections for the connection to the network of the state of Hesse and thus access to the central data center, - the provision of IP addresses for the servers, clients and printers (with the help of DHCP) and their overview via IP address management (IPAM), - the connection of around 400 individual locations with different contractual partners outside the HZD framework agreements and - the provision of VPN client software for external service providers, - the application for firewall changes via the HZD change management and - the maintenance of the active network components in the CMDB. The operating systems service ensures - the implementation of platform developments based on new operating systems (currently Windows 10 and Windows Server 2016), - the usability of HZD services such as Active Directory and DNS (configuration and administration of user and client objects, applications, currently self-created group policies, maintaining close contact with HZD as the operator of the base). The following services are to be provided for the IT data center IT service: - advice, project management and implementation of tasks related to the basic structure, operation and technical development of the Hessenforst data center and its interfaces to the Hessian Central Office for Data Processing (HZD). Requirements for mobile applications as well as the basic specifications and developments of the state of Hesse and its central service providers, in particular the Hessian Central Office for Data Processing (HZD), must be taken into account. The following services are to be provided for the IT service virtualization: consulting, project management and implementation of tasks in the area of virtualization or its further development. The following services are to be provided for the IT service network: consulting, project management and implementation of tasks in the area of networks or its further development. The following services are to be provided for the IT service operating systems: consulting, project management and implementation of tasks in the area of operating systems or its further development Services in IT service, IT workplace service and IT service IT workplace hardware The IT service includes the provision of technical workplace equipment, as well as the associated services such as installation, user support and troubleshooting, as well as the further development of IT workplace equipment at Hessenforst. This includes all end devices operated by Hessenforst, Hessenpc and telephony operated by HZD. There are currently around 1,800 IT workstations in operation at - 39 forestry offices, - 2 Hessenforst Technik locations, - 2 state operations management locations, - around 500 individual locations (districts, teleworking locations) and - the Kellerwald-Edersee National Park (here as an IT service provider for the national park). The IT service includes the provision of technical workplace equipment, as well as the associated services such as installation, user support and troubleshooting. All projects involving the introduction of new hardware such as mobile devices and the standard of the state of Hesse are supported by the service. The IT service Workplace Hardware supplies Hessenforst employees with installed terminal hardware in the following classes: PC, notebook, printer, multifunction device, mobile phone/smartphone, tablet, telephone (Hessenvoice), each including accessories (monitors, keyboards, mice, cables, docking stations, batteries, SIM cards). With regard to the device classes mentioned, it is responsible for controlling/implementing the logistics associated with device supply, such as warehousing, installation using software distribution, rollout and support in procuring devices, keeping spare parts, handling repairs and warranty cases by third parties. Service employees maintain the affected CIS in the Cmdb and, as user support employees, provide support in both the incident management process and request fulfillment. The service also develops standard hardware equipment for specific user roles/tasks and develops standard procedures for creating and delivering this equipment, and defines associated standard changes. The service develops and implements standard processes for troubleshooting and error correction on components for which the service is responsible. The following services are to be provided for the IT service IT workplace service: - Advice and project management for tasks related to the provision of IT workplaces at Hessenforst. Requirements for mobile applications as well as the basic specifications and developments of the state of Hesse and its central service providers, in particular the Hessian Central Office for Data Processing (HZD), must be taken into account. The following services are to be provided for the IT service IT workstation hardware: - Services in connection with the provision of IT workstations Services in the IT service GIS The IT service ensures the provision and processing of geoinformation via IT specialist applications in the state-owned company Hessenforst. So that the IT service can meet the requirements of the company, various technical services provide different tools and processes, including the IT services Forestry GIS, Operational GIS, Mobile GIS, Portal and GIS Server Infrastructure and SDE, Geodata & Processes. The following services are to be provided for the IT service GIS: - Advice on fundamental, strategic and technical issues relating to the IT service GIS. The advice is independent of the existing (and future) contracts for the development and further development of the IT services ForestryGIS and the operational GIS (BGIS), as these contracts serve to support and drive development within the IT services. In order to plan a neutral strategic orientation in the service or to accompany current developments with the necessary measures at the service level, the advice must take place outside of the above-mentioned contracts and, above all, be manufacturer-independent. Services in the IT service Portal for ArcGIS and GIS server infrastructure The IT service ensures the provision and processing of geoinformation via IT specialist applications in the state-owned company Hessenforst. Various technical services provide different tools and processes so that the IT service can meet the requirements of the company. The portal for ArcGIS is a central component of ArcGIS Enterprise. In particular, the introduction of a mobile GIS and corresponding offline applications has made it a central part of the GIS infrastructure at Hessenforst. The portal for ArcGIS has been made available in the Hessenforst data center in the production, development and integration environments. Mobile applications based on the product Weblinemobile, the Esri standard apps and also the operational GIS are developed using the portal for ArcGIS or are then migrated. On the basis of an architecture and operating concept, the portal for ArcGIS must be operated, expanded, monitored, maintained and kept up to date. The requirements therefore include the operational operation, architecture and administration of the portal. The development of processes for automation in the environment of the portal under the ArcGIS API for Python should be given high priority in order to support the implementation of recurring requirements for administration and operation. The following services are to be provided: - Administration, monitoring and operation of the portal for ArcGIS - Development of processes for automation in the portal environment under ArcGIS API for Python Services in the IT service Forst-GIS The IT service ensures the provision and processing of geoinformation in the state-owned company Hessenforst. The "ForstGIS" service essentially supports the GIS and forestry management services. The service provides users with systems and software for maintaining basic spatial data and generating maps as part of forestry management. The service has interfaces to other services such as database management and the Arcsde service for geodata management. The aim of the ForstGIS service is to enable end users to maintain geodata at Hessen-Forst. The users who use the products and systems provided by the ForstGIS include the Forestry Geoinformation department (an organizational unit of the state management) with the subject areas of GIS data management and GIS analysis as well as forest management planning and the internal and external foresters. The service is used to design, develop and provide Hessenforst's own geoprocessing tools, the so-called Hessentools, to support the workflows. The basis is the ESRI software Arcmap and ArcGIS Pro. The data is stored in an ESRI SDE under Oracle. Cross-state data model with the associated geoprocessing tools via the product Fobis. The product "prosuite" from ESRI CH, in the future from Dira Geosystems, is used to ensure quality when maintaining geometry data. Map series are currently still configured and output using the Map Toolset (KTS) product. The interface software FME is used for mass processing and further geo-processing. The ticket system is the software "echolon". The following services are to be provided: - Support for adjustments as a result of technical and specialist changes - Development of test scenarios and implementation of tests as part of change and release management - Second level support for users with regard to the software provided, the functions and the processes as part of incident management Services in the IT services Mobile GIS and mobile wood recording GIS facts and maps that are important for the state forestry company and its employees and that can provide answers that support decision-making are made available to the user via the Hessenforst app MGIS / MGIS HF Offline. This is not a web application, but a native iOS app for iPhone and iPad. In addition to providing information for the field service, recordings and changes for the central procedures are made via specific specialist applications. Data is exchanged bidirectionally in both directions, centrally to the central databases and locally to mobile iOS devices (iPhone and iPad). The Mgis app currently provides 7 specialist applications, such as traffic safety, with a variety of topics. The system landscape consists of 3 environments each: a development environment, an integration and test environment, and the production environment. In addition to the purely location-related applications, the first application that is primarily focused on factual information has been added: wood recording and pile location. The technological basis of the Mgis/Mgis HF app for iOS is the Weblinemobile app from Intend Geoinformatik, which has been adapted for Hessenforst and is used via Arcgis Enterprise and the Arcgis portal. The development environment is Arcgis Runtime V100.x. The app is made available to employees via the Enterprise Appstore of the Hessenzentrale für Datenverarbeitung (HZD) and is authorized via Active Directory. The bidirectional connection to the portal for ArcGIS and the backend infrastructure with the databases is established via a special VPN application. MGIS was developed as a native offline app with an actively initiated synchronization, since a secure Internet connection is generally not possible in the forest. Developments on the app are carried out by the developer company. The applications are created, adapted and made available in the portal for ArcGIS. Users can then download the applications from there to their mobile devices depending on their authorization. The configuration of an application and the associated web services is carried out via ArcGIS Pro as well as a metadata schema in the portal for ArcGIS and a database-supported configuration framework, which enables a high degree of automation to be achieved. The following services are to be provided: - Ensuring the technical operability of the system environment, the applications and their configurations - Configuration, creation and adaptation of the required services - Participation in all further developments and the tests carried out for this - Development of test scenarios - Ensuring second level support for all applications IT services Operational GIS Operational GIS is the central web-based information and recording system for all GIS issues that are important for the state forestry operation and its employees and that can provide answers that support decision-making. Currently, more than 150 topics are provided via system maps, individual topics or topic groups. In addition to central state-wide topics, users have the option of creating their own maps or overview maps, adding their own content to them and making them available to others. The system landscape consists of 3 environments each: a development environment, an integration and test environment and the production environment. One focus of the work is on providing new themes and adapting and expanding existing themes within the web application using a configuration tool specifically developed for this purpose. Another focus is on creating, adapting and monitoring the web services required for the web application via ArcGIS Enterprise with the Portals for Ar-cgis and the ArcGIS Server. There is close cooperation with the Portal and Server Infrastructure service. The data required for the maps and themes is kept in an Oracle database and entered into the database or updated via the IT service SDE Geodata&processes. This also applies to data model changes that arise as a result of new or changed themes. The operational GIS in its current expansion stage is a customized web GIS application via the Webline product from Intend Geoinformatik, which was developed on the basis of the ESRI Java Script API 3.x and can be run in all common browsers. As a rule, little or nothing is programmed independently; instead, it is configured (configurator). The GIS web services are configured using the Esri Arcmap software, and the applications themselves are configured using the Webline-specific configurator. HTML and CSS are used to design forms, and JavaScript code is embedded in the HTML code if required. The database contents are accessed using the Esri ArcGIS Arcmap software, the FME interface software, or using Oracle SQL Developer and SQL. The plan is to replace the current operational GIS based on the Webline product and Java Script 3.x by the end of 2025. As of today, the plan is to provide a new application using the Esri Java Script API 4.x. Mobile GIS and operational GIS are closely linked. The aim is to establish an even closer connection via the ArcGIS portal and to combine and use configurations for the two IT services, operational and mobile GIS. The aim is to use standardized interfaces in order to be able to offer more consistent processes for the different GIS and non-GIS procedures without any interruptions. The ticket system is the "echolon" software. The following services are to be provided: -Ensuring the technical operability of the system environment, the applications and their configurations -Configuration, creation and adaptation of the required services -Participation in all further developments and the tests carried out for this -Development of test scenarios -Second level support for users with regard to the software provided, the functions and the processes within the framework of incident management Services in the IT service SDE, geodata & processes The SDE, geodata & processes service plays a central role in the GIS and IT technical provision service as well as the handling and processing of geoinformation and serves all GIS IT services directly in the performance of their tasks. In addition to a specific administrative role, the service includes the roles of geodata and process management. The service ensures access to spatial data in the geodatabases. The data is kept in an ESRI SDE and ST_geometry in the Oracle databases. The data models required for the respective IT services and their application must be developed, created, adapted to changed requirements and access to the data must be regulated using granular authorizations. The service is responsible for the contents of the geodatabases and for ensuring that they are up-to-date, of high quality, of performance and of functionality. To ensure this, in addition to ESRI standard tools and methods, the FME interface software from Safesoft as well as database jobs, database procedures and database triggers are developed and used. The provision of new and updated data as well as quality-assured data is a central component of the service portfolio. This is supported by automated process, maintenance and job chains. Regular monitoring of these as well as checking and analyzing the output logs is a central component of the service's tasks. In addition to the administrative and operational activities for the company's own service, it is also necessary to support the other GIS IT services and to accompany the implementation of test and quality assurance work that is carried out as part of change and release management. As part of requirements management and application development, advice and support is provided, particularly for the IT service GIS and the GIS services. Troubleshooting in 2nd and 3rd level support as well as the support or takeover of defined work packages in projects is part of the tasks to be performed. The following services are to be provided: - Ensuring the technical operability of the system environment for the applications of the GIS IT services - Geodata management and provision of new and updated as well as quality-assured data in the central Oracle database and an ESRI SDE - Configuration and creation and adaptation of the required processes, job chains and procedures - Data modelling and rights management - Testing and analysis of the output logs - Participation in all further developments and the tests to be carried out for this - Development of test scenarios - Second level support for users with regard to the software provided, the functions and the processes within the framework of incident management Services for Gupta Team Developer (incl. Building Blocks) and C#.net/Visual Basic.net The IT services described in the service description provide various forestry specialist applications that are currently available with Gupta Team Developer and the Class library building blocks are developed. In detail, these are: - Timber recording and marketing (HEV), - Procurement of forestry services (BFD), - Forestry facilities (and natural inspection), - Integrated time and quantity recording, natural data recording (IZME/NDE), - The hunting program, - Parcel management, - Bark damage survey (SSE), - Measures management and - Personnel management. The data storage of these specialist applications is based on a relational data model in a central Oracle database. Therefore, good SQL and PL/SQL knowledge is a basic requirement for the (further) development of these specialist applications. The Eldatsmart data exchange format is also used and further developed for data exchange with other market participants in the area of raw timber marketing. Services for development, programming, troubleshooting and error correction are required for the OG forestry specialist applications. Development is understood to mean the development of one or more technical solutions in order to solve a problem or task. Programming is understood to mean the technical implementation of the solution developed. It is planned to port all applications on the technological basis of Gupta to C#.net. The porting is expected to be completed in 2026, so that after that no more services for Gupta development and programming will be requested. Services for application development and maintenance in C#.net after porting from Gupta Team Developer The IT services described in the service description provide various specialist forestry applications that were developed with Gupta Team Developer and the Building Blocks class library and then transferred to C#.net as part of a porting project. In detail, these are: - Timber recording and marketing (HEV), - Procurement of forestry services (BFD), - Forestry establishment (and natural inspection), - Integrated time and quantity recording, natural data recording (IZME/NDE), - The hunting program, - Parcel management, - Bark damage survey (SSE), - Measures management and - Personnel management. The data storage of these specialist applications is based on a relational data model in a central Oracle database. Therefore, good SQL and PL/SQL knowledge is a basic requirement for the (further) development of these specialist applications. Since the specialist applications were originally written in Gupta Team Developer and ported to C#.NET in 2025, good experience in Gupta Team Developer and the Building Blocks class library is an advantage. The Eldatsmart data exchange format is also used and further developed for data exchange with other market participants in the area of raw wood marketing. It is planned to port all applications based on Gupta technology to C#.net. The porting is expected to be completed in 2026, so that services from this lot will only be called up after the porting. With the porting, the previous reports based on Gupta Reports must also be ported to a new reporting platform. For the OG forestry specialist applications, services for the development, programming, troubleshooting and error correction of the applications and reports are required. Development means the development of one or more technical solutions in order to solve a problem or task. Programming means the technical implementation of the solution developed. Services in the Oracle Apex environment Currently, 4 applications are productive using Oracle Apex (wood location, operational sampling, cultivated area evaluation and reorganization). Further applications are planned. For these applications and for possible new applications, services for consulting, development, programming, troubleshooting and error correction are required. Services in the SAP BW environment Based on the SAP BW system of the state of Hesse, the applications economic planning, control (wiplus), BFD reports and sales planning have been developed in one portal. Wiplus supports the economic planning of the forestry operations it supports and the natural planning in the state forest. The implementation of the planning is supported by execution data that is maintained in Wiplus (control) and evaluated in the form of plan-actual reports. Plan-actual reports are possible at the district, forestry office and state management levels. Sales planning is a separate application in the portal that accesses the economic planning data. Sales planning bundles planning quantities in preparation for sales negotiations and provides needs-based functions for data maintenance, entry and evaluation. The BFD reports application enables evaluations of award data from the company's own specialist procedure for the procurement of forestry services (BFD for short). Evaluations are offered as design studio reports and SAP BO Analysis for Excel reports. For these applications, services for consulting, (further) development, troubleshooting and 3rd level support are relevant. The applications are hosted at the Hess. Competence Center (HCC) on a SAP BW platform. The HCC operates and partially develops these applications. One order for support, consulting, small developments/bug fixing, etc. is planned each year, as well as, if necessary, one order as part of an IT project for (further) development. Services in the IT service Birt The IT services described in the service description provide various specialist forestry applications, some of which provide reports based on Birt Reporting. For the further development and maintenance of these reports, services for programming, troubleshooting and error correction are required. Services in the IT services mass storage, server and backup/disaster recovery For the IT services mass storage, server and backup/disaster recovery, services for consulting and carrying out tasks in these services are relevant. Mass storage The service provides disk space based on storage systems operated by Hessenforst and rented storage (hzd). Hessenforst operates 4 systems from the manufacturer Dellemc. Two systems are located in the ARZ Mainz, two more in Giessen. Block-oriented volumes are used for VMware data storage as well as file server services with NFS and CIFS/SMB. Mass storage is also used as a backup target (Veeam, snapshots). Hessenforst operates QNAP systems for file transfer and backup. Every backend system required by any software used is mapped as a virtual machine via VMware VSphere on mass storage systems. Every application required by users stores data on the mass storage systems. All user drives (e.g. F:\, G:\, U:\) are located on Hessenforst mass storage. The service provides the following functions: File services: File services for both Microsoft-oriented systems (CIFs/SMB) and Linux-based systems (NFS). When providing the Birt & databases (Oracle) services, a protocol conversion takes place between the two worlds. VMware data storage: Data storage is made available for the VMware hypervisor. This takes place via the Fibrechannel (Giessen) and ISCSI (ARZ Mainz) protocols. Server/hardware The service provides virtual or bare-metal compute and RAM resources based on X64 systems. Hessenforst operates both physical and virtualized servers. The majority of the systems are located in ARZ Mainz and Giessen. There are also servers in every forestry office, in the Forestry Training Center (FBZ) Weilburg and in facilities of the Kellerwald-Edersee National Park (NPA). Each backend system either runs directly on a server (bare.metal) or receives a virtual environment via VMware. The service provides the following functions: Compute: CPU resources for operating systems or hypervisors. RAM: Memory resources for operating systems or hypervisors. Local mass storage: In the case of servers not operated in clusters (e.g. NPA & Forestry Office ESX hosts as well as bare-metal servers (admin server) Backup/disaster recovery This service offers all other services the option of backing up data and restoring all necessary files. Both file-based and server/client-based data backup solutions are offered. In addition, the DR case is considered and appropriate precautionary measures are taken (RTO/RPO). The core functionality of the IT service "Backup and Disaster Recovery (B&R)" is the backup of all operationally relevant files and virtual machines in order to be able to offer appropriate recovery options according to defined SLAs in the event of a service/emergency. The focus here is on the productive areas of Hessen-Forst. In addition, precautionary measures are taken to be able to make the relevant systems and files available again in the event of an emergency. The IT service "Backup and Disaster Recovery" offers, as a basic service of the infrastructure, The ability to back up all relevant systems that cannot be restored within a defined time frame as part of an automated software distribution and to make them available again in the event of a failure. In addition, file storage is backed up using mass storage mechanisms and data is replicated asynchronously from Mainz to Gießen. Services in the IT service Software distribution Hessenforst operates its own software distribution based on Ivanti DSM 2022.2, via which the Windows end devices in-house and virtual machines are automatically installed and maintained. The majority of the workstation computers are installed and maintained by the HZD as Hessenpc. The main tasks are: - Packaging for Citrix terminal servers - Packaging for servers - Integration of new server operating systems - Patch management for Windows and third-party manufacturers (e.g. Adobe, Firefox, and other special software in use) - Support of release management - Automation, e.g. scripting using e.g. PowerShell The framework contract partners are sent a requirements profile for the award of individual orders. Services in the IT service Monitoring For monitoring the IT infrastructure, Scom (Microsoft System Center Operations Manager) is used at Hessenforst. The following are monitored - Hypervisor (VMware ESX Server with Veeam Management Pack) - Virtual machines under Windows Server 2008-2016 - Virtual machines under Linux distributions - Hardware servers - WAN routes - Switches - Air conditioning systems Newly added systems must be included in the monitoring in coordination with the system manager and threshold values must be identified and sensibly configured. The existing infrastructure must be kept up to date with the latest technology through updates and patches.