Customer Service Tenders

Details: County Durham Housing Group (cdhg) Was Created In April 2015, As A Community Benefit Society With Charitable Objects, From The Completion Of A Large Scale Voluntary Transfer Of Approximately 18 400 Homes From Durham County Council. County Durham Housing Group Was Created In April 2015, As A Community Benefit Society With Charitable Status, Following The Large Scale Voluntary Transfer Of Approximately 18 400 Homes From Durham County Council.the Group Is Made Up Of Four Registered Providers — County Durham Housing Group; Dale And Valley Homes, Durham City Homes And East Durham Homes — And Is Governed By A Single Board.the Group's Vision: We Believe In Life Without Barriers.if Everyone Expects More, They Can Achieve More, And We Can Transform Lives Together. It Is This Power Of ‘more’ That Will Let People Realise What Is Possible — Change Perceptions, Raise Aspirations And Create Inclusive, Vibrant Communities.the Group's Values:people Firstpeople Are At The Heart Of Everything We Do. In Our Communities The Way We Listen And Respond To People Will Determine The Way We Grow. It Is Only By Connecting With And Trusting People That Living Can Be Fully Brought To Life.outstanding Deliverypush The Boundaries Of Customer Service And Added Value Through Proactive Behaviour. Because The Smallest Detail Can Make The Biggest Difference, Outstanding Must Be The New Standard And The New Routine.proud Communitiestaking Responsibility And Feeling Confident Only Occurs When There Is A Sense Of Pride And Optimism At Home. Positive Steps Lead To More Positive Steps And As A Result, There Is An Ability To Create And Seize Better Opportunities.the Dynamic Purchasing System (dps) Is For The Provision Of Design Services To County Durham Housing Group And Its Subsidiaries. Individual Contracts Will Be Advertised Via Mini Competition Under The Dps By The Group Communications Team.currently The Group Communications Team Is Responsible For The Management Of 5 Corporate Brands:1. County Durham Housing Group,2. Dale And Valley Homes,3. Durham City Homes,4. East Durham Homes,5. Group Property Services.while All Part Of A Group Structure, Each Organisation Has Its Own Visual Identity Which Require A Design Function To Maintain Their On And Offline Presence And The Group Will Continue To Maintain 5 Individual Identities For The Foreseeable Future. Due To The Demands Of The Marketing And Communications Sector, In Terms Of Corporate Branding, Pr, Design For Traditional Offline Media, Website Platforms And The Ever-changing Face Of Social Media, The Group's Design Requests Are Becoming More Varied And Require A Dynamic And Flexible Solution.all Contracts Called Off From This Dps Will Be Exclusively Subject To Cdhgs Terms And Conditions Which Can Be Found Attached To This Notice At: Https://www.in-tendhost.co.uk/countydurhamhousinggroup/aspx/homethe Dps Will Remain Open For A Period Of 10 Years, During This Time Any Interested Supplier May Submit A Return By Completing The ‘compliance Questionnaire’ Attached To This Notice. All Suppliers Who Meet These Requirements Will Be Admitted And Will Receive All Mini-competitions Issued Under This Dps. Should A Supplier Be Unsuccessful They May Re-submit Once The Reasons For Rejection Have Been Rectified.this Notice Will Remain Live For The Duration Of The Dps, All Returns Submitted Within The First 30 Days Will Be Evaluated And The Suppliers Informed Of Their Success Or Rejection Within 10 Days From 7.7.2017. Returns May Be Submitted At Any Time During The Life Of The Dps, Any Returns Submitted After The First 30 Days Will Be Evaluated And The Supplier Informed Of The Result Within 10 Working Days.

Description: Procurement Hub Are Seeking To Appoint A Number Of Consultants That Constantly Meet The Standards Required. The Consultants Will Be Able To Apply For Any Number Of The Workstreams Listed And Need To Meet The Varying Requirements Of Procurement Hub Members. As Such Procurement Hub Wish To Form A Consultants Dynamic Purchasing System (dps) Which Will Be Owned And Utilised By Procurement Hub.it Is Intended That This Dps Will Be Capable Of Being Used By Contracting Authorities In The United Kingdom.below Are Work Streams That Procurement Hub Members Have A Requirement For, This Is Not An Exhaustive List And Further Work Streams Can Be Added During The Life Of The Dps:— Project And Cost Management,— Auditing, Development Monitoring,— Property Investment, Appraisal And Financial Services,— Sales/marketing And Valuations,— Risk Management And Governance,— Technical And Site Investigation,— Engineering Design,— Architecture,— Landscape Design,— Planning,— Consultation,— Masterplanning And Urban Design,— Construction Design And Management (cdm) Services,— Property Advisory And Employers Agents Services,— Sustainability And Environmental Services,— Health And Safety.accordingly, It Is The Intention That These Other Uk Public Organisations Should Be Able To Rely On This Procurement To Purchase Such Services Without The Need For Any Further Ojeu Procurement Process Via Mini-competition. The Hub Can Be Joined By Contracting Authorities And Stream-lines Processes For Members Of The Hub, Reducing Time And Expense Incurred In Such Procurement Processes. Procurement Hub Then Wish To Market These Services So Other Contracting Authority Clients Can Use Them Ensuring Quality And Value For Money And Use A Best Value Services Supply Chain. The Successful Suppliers Will Be Expected To Work With Procurement Hub To Develop The Dps And Encourage Its Growth.providers Will Be Required To Work With Us To Provide A Quality, Consistent Service, Have An Understanding Of Our Values And Take Responsibility For Achieving A Responsive And Innovative Approach To Service Provision. In An Intricate Legal And Regulatory Environment, Procurement Hub Require Providers That Take Responsibility For Achieving:— Compliance With Legislation And Regulations,— Minimisation Of Risk, In Respect Of All Aspects Of The Service Provision,— Diversity And Equality Of Opportunity,— Complete Financial Regularity,— Work To All Relevant And Applicable Health And Safety Policies And Procedures As Required By Law.all Providers Will Be Required To Demonstrate A Proven Track Record On Delivering Similar Type Contracts Along With Providing Sustainable Competitive Pricing Throughout The Term Of The Contract. The Provider Must Also Have Excellent Customer Service And Be Able To Provide Dedicated Account Management. When Procuring Energy Services, Products And Equipment That Have, Or Can Have, An Impact On Significant Energy Use, The Procurement Is Partly Evaluated On The Basis Of Energy Performance. Successful Tenders May Be Privy To Commercially Sensitive Information And As Such Will Be Expected To Adhere To Any Policies And Procedures Surrounding This During The Course Of The Contract And Will Be Asked To Sign A Non-disclosure Agreement.

Description: The Rm6126 Research & Insights Agreement Will Be Organised Into Distinct Categories So:● Bidders Can Indicate All Elements Relevant To Their Service Offering● Customers Can Filter The Elements To Produce A Shortlist Of Appointed Suppliers To Invite To A Competitioncrown Commercial Services (ccs) Key Priorities Are To Support Visibility And Control Of Research Services Whole Life Costs And To Influence Efficiencies Through:● Offering Valued Research Solutions To Meet Customers Individual Requirements● Build And Increase Capacity Of High Quality Research And Insights Services Outputs● Develop A Dynamic Commercial Model For Access To Research And Insights Servicesthe Four (4) Distinct Categories Comprise Of:● Subject Area● Research Methods● Target Participants● Research Locationfull Details Of The Four (4) Distinct Categories And The Sub-categories Can Be Found At Annex A Of The Buyer Needs Document, And At Dps Schedule 1 (specification) Of The Rm6126 Research & Insights Dps Agreement Terms And Conditions, And Also As Attachment 2 (service Filter Matrix) In The Bid Pack.

Description: Hansel Ltd’s objective is to establish a dynamic purchasing system, which is subject to Cleaning Services and the provision of complementary or Separate Supplementary Services as defined by the Customer in the Signing Plug-in Terms Defined by the Customer or Defined by the Customer. “Cleaning Services Include:”• Maintenance and Basic Cleanings” • Separately Ordered Additional Services The acquisjen and distribution of goods and services associated with the cleaning task (such as the acquista of sanitary supplies and dishwasher materials) Separately subscribed Maintenance and Fundamental Services, such as Custody Services Caused by Orders » » • Procurement and/or Pro Lisä Supplementary Services, such as Exchange Service, Customer’s Own Own carpet maintenance service, Transportation of Collection Paper to Waste Collection Point, Proning of Data Protection Maäls and Disposing of Requirements Inher, Wheel Services Services » Others will separately provide additional services.

Details: Crown Commercial Service (ccs) As The Authority Intends To Put In Place A Dynamic Purchasing System For The Provision Of Facilities Management And Workplace Related Services. The Dps Will Offer An Alternative Route To Market For Lower Value And / Or Less Complex Contracts And Will Look To Attract Sme Suppliers. This Dps Complements The Existing Facilities Management Marketplace Framework (rm6232) And Provides Customers With A Range Of Procurement Solutions. It Offers A Wide Range Of Works And Services For Public Sector Estates, Such As Maintenance, Response Repairs, Supply And Installation Works. This Agreement Will Also Include Services Such As Cafm, Help-desk Services, And Waste. This Dps Will Be Available To Be Utilised By Central Government Departments And All Other Uk Public Sector Bodies, Including But Not Limited To, Local Authorities, Health, Police, Fire And Rescue, Education, Housing, Charities, Not For Profit, Nuclear And Devolved Administrations And International. The Facilities Management And Workplace Services Dps Will Be Organised Into Distinct Categories To Enable Suppliers To Select All Elements Relevant To Their Service Offering. Customers Can Filter The Elements To Produce A Shortlist Of Suppliers To Invite To A Competition. The Four (4) Distinct Categories Comprise Of: Services Building Type Location Annual Contract Value

Description: Esb Is Seeking To Engage Skilled And Specialist Contingent Labour Resources For Roles In The Areas Of: Technical And Engineering Management - Offshore, Renewables, Network Planning, Project Management, Civil, Electrical, Mechanical, Environmental. Asset Development - Project Development, Finance And Commercial Management, Programme Management. Professional Services - Procurement, Financial Accountants, Commercial Analysts, Trading, Customer Service, Human Resources.

Description: DPS is targeted by Customer, Population and Market Research Services associated with Veikkaus’ gambling activities, with which Veikkaus grows consumer understanding of Etutu and other Players, Sidosystems, Customer Relationships, Products and Services, utilizing a diverse range of Special Research.

Description: DPS is targeted by Customer, Population and Market Research Services associated with Veikkaus’ gambling activities, with which Veikkaus grows consumer understanding of Etutu and other Players, Sidosystems, Customer Relationships, Products and Services, utilizing a diverse range of Special Research.

Description: Provision Services Customer, Market and Commercial Operations U Customer Service

Details: Hansel Oy’s goal is to establish a dynamic purchasing system (dps), which is targeted by Teleoperator and Customer Service Solutions. In.ally designed, the Dynamic Procurement System will be divided into two separate categories: 1 Telecom Operator Services and 2 Customer Service Solutions. Both classes are meant to set the Candidates Separate Applicability Requirements.”.