Tender Results of Govia Thameslink Railway

The Provision of a Customer Service Training Package-As part of GTRs Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as par...

The Provision of The Manufacture and Supply of Staff Uniforms and Web Based Portal-The Supplier shall be responsible for the manufacture and distribution to the Customer, a range of Staff Uniforms in accordance with the requirements and standards as set out in this Specification. The Supplier shall be responsible for the manufacture of the bespoke fabric with which to make the various Garments that constitute the Staff Uniforms, in accordance with the requirements and standards as set out in this Specification. The Supplier shall provide and maintain a web-based platform th...

The Provision of a Customer Service Training Package-As part of GTRs Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part o...

The Provision of The Manufacture and Supply of Staff Uniforms and Web Based Portal-The Supplier shall be responsible for the manufacture and distribution to the Customer, a range of Staff Uniforms in accordance with the requirements and standards as set out in this Specification. The Supplier shall be responsible for the manufacture of the bespoke fabric with which to make the various Garments that constitute the Staff Uniforms, in accordance with the requirements and standards as set out in this Specification. The Supplier shall provide and maintain a web-based platform that ...

The Provision of The Manufacture and Supply of Staff Uniforms and Web Based Portal-The Supplier shall be responsible for the manufacture and distribution to the Customer, a range of Staff Uniforms in accordance with the requirements and standards as set out in this Specification. The Supplier shall be responsible for the manufacture of the bespoke fabric with which to make the various Garments that constitute the Staff Uniforms, in accordance with the requirements and standards as set out in this Specification. The Supplier shall provide and maintain a web-based platform that ...

Provision of Energy Metering application for on train energy billing-GTR requires an on-ground billing data service to ensure that GTR is not at risk of any wash-up in VTAC/EC4T billing from Network Rail. AtkinsRealis provide an approved NR product which collects compliant data for correct billing. It is a fully automated service and without this GTR would be at risk of an additional wash-up cost. Energyx is fully compatible with GTRs onboard meters across all fleets and compliant to NR OTM billing interface. To view this notice, please click here: https://govia...