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Tripura State Electricity Corporation Limited

  • Opening Date

    19 Mar 2019

  • Closing Date

    05 Aug 2019

  • Tender Amount

    ₹ 14,58,00,000

  • EMD

    ₹ 29,16,000

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Summary

Setting Up Of Smart Customer Care Centre System On Saas (system As A Service) Basis

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TRIPURA STATE ELECTRICITY CORPORATION LIMITED (A Govt. of Tripura Enterprise) 1 NOTICE INVITING E-TENDER (SINGLE STAGE TWO ENVELOPE BIDDING) General Manager, Technical, Bidyut Bhawan, Agartala-799001,on behalf of TSECL invites online item rate bids on two bid system from the resourceful experienced firm/contractor for the following work. S. No. NIT No Name of work & location Estimated cost put to bid Earnest Money Period of completion 1 2 3 4 5 6 1. G M T ec h ./T SE C L /2 01 8- 19 / 25 d at ed 0 8- 03 -2 01 9 Setting up of Smart Customer Care Centre System on SaaS (System as a Service) basis. R s. 14 ,5 8, 00 ,0 00 .0 0 R s2 9, 16 ,0 00 .0 0 36 M on th s i. Bids shall be rejected if the offer is submitted without Earnest Money or with inadequate Earnest money i.e. less than the prescribed fee mentioned in the NIT and Tender Fee/ e-tender processing fee Rs. 25000 /- 1. The NIT will appear in National and Local Newspapers, as well as on websites -www.tsecl.in and other details can be obtained from the e-procurement portal http://tripuratenders.gov.in 2. To be qualified to bid for the package, the bidder shall have to meet the following minimum criteria: CHECKLIST S.No Eligibility Supporting Document 1 Bids can be submitted by a Company incorporated under applicable Companies Act / Proprietary Firm/ Partnership Firm incorporated under applicable Partnership Act which is existing from last 5 financial years. Or A Consortium of maximum 2 bidders. Each of the bidder should be a Company incorporated under applicable Companies Act /Proprietary Firm/ Partnership Firm incorporated under applicable Partnership Act which is existing from last 5 financial years Self-Declaration along with the following:  Copy of Self-Attested Incorporation Certificate, MOA & AOA in case of Company  Copy of Self-Attested Partnership Deed  In case of Consortium, the registered consortium agreement detailing the scope of each bidder and clause mandating “jointly and severally responsible for deliveries with respect to the contract.” The scope of each member of consortium can’t be altered later on. 2 The bidder shall possess Class ‘B’ or higher electrical contract licenses issued by Electrical Inspectorate of Govt. of Tripura or other competent authority. The Lead Bidder shall possess the certification. Copy of Self Attested Class ‘B’ or higher Electrical license issued by Electrical Inspectorate of Govt. of Tripura or other competent authority. 3 The Bidders shall have ISO 9001:2008 latest version valid for at least three months after submission of bid. Certificate of ISO 9001:2008 latest version valid for at least three months after submission of bid 4 The Bidder should have atleast 01 year experience of successfully executing at least one project providing Work orders issued in the name of the bidder by various Power Distribution utilities. TRIPURA STATE ELECTRICITY CORPORATION LIMITED (A Govt. of Tripura Enterprise) 2 software solutions in the spheres of Call Centre /Contact Centre /Public Consumer Grievance Redressal System to any DISCOMS/ Utilities /State Govt / Service Company such as , Oil, Gas, Telecom, Electricity, Water, Banking, IT in India for one year and successfully continuously (without any interruption) during last 3 years (i.e. Jan’16 to Dec’18). One such project should have been implemented at a utility / service company whose consumer base is minimum 20 Lakhs or State Govt with population minimum 02 Cr. for a minimum duration of one year. Or Two such projects should have been implemented in utilities / service companies whose consumer base is minimum 10 Lakhs or State Govt with population minimum 01 Cr. for a minimum duration of one year. Lead Bidder shall satisfy the condition Performance/Work Completion Certificates issued by respective Distribution utilities for the orders issued. 5 The bidder should have experience of providing field manpower for utilities a

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