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Culture in practice

21 May 2019

A hot and humid Chennai day.

Walking into the hallowed offices of Sundaram Finance, I saw an energetic old man screaming “G Q P” on phone. In the meeting that followed, the men brought it up again, claiming the last man at the last branch of the 66-year-old giant breathes it too. We heard it on our way out too. G Q P is growth, quality and profitability in that order: mottos of founders TVS and TSS that had outlived 100 years!

For lunch, we went to the ubiquitous Saravana Bhavan. Way after rush hours, the old waiter rushed into taking orders, screamed into the kitchen and made doubly sure of the clean banana leaf and the table laid out. Much like his comrades around. Venugopal’s 40 year dream of passion, cleanliness and efficiency in serving food was in practice.

I ended the day in a team dinner with our Chennai team. Coming after long, I wasn’t sure of what to expect but boy, was I stunned! Each one in a team of 30 spoke with the same passion, hunger, flair and desire to give it all while following the values laid out (incidentally similar to Sundaram). That is OfBusiness; they were OfBusiness!

A pleasant Chennai breeze complimented the lesson learnt that day.  Culture needn’t be explained. A stranger sees it as even the commonest practice it. Far away, far after!