Derby City Council Tender

Dps For The Supply Of And Disposal Of Technology Enabled Care Products And Associated Services (training And Helpdesk).the Supply Of Products Will Provide Community Benefits, By Promoting And Maintaining The Independence And Well-being Of The Users In Derby, Who Require Such Support. This Will Support Users To Live At Home By Developing Preventative, Re-enabling, Assistive Services.the Types Of Products Required On This Dps, Include But Is Not Limited To:• Alarm Units - Analogue And Digital Compliant• Pendants• Bed Sensors - Analogue And Digital Compliant• Chair Sensors - Analogue And Digital Compliant• Epilepsy Sensors - Analogue And Digital Compliant• Falls Detector/sensors - Analogue And Digital Compliant• Temperature Sensors - Analogue And Digital Compliant• Flood Detectors - Analogue And Digital Compliant• Smoke Detectors - Analogue And Digital Compliant• Gas Detectors• Carbon Monoxide Detectors - Analogue And Digital Compliant• Door Sensors• Medication Dispensers• Batteriesproducts Supplied Under This Dps Must Conform To Bs8521:2009 Specification For Dual-tone Multi-frequency (dtmf) Signalling Protocol For Social Alarm Systems And/or Its Successor, As Well As Bs7369, Tt92 And Digital Protocol Scaip (social Care Alarm Internet Protocol)any Products That Are Powered By Batteries Or Have Back-up Batteries Are Required To Be Supplied With These Batteries To Enable The User To Use The Item Straight Away.all Products Supplied Under This Dps Must Be Compatible With The Jontek Answerlink Call-handling Platform. It Is The Supplier's Responsibility To Ensure All Equipment Supplied To The Council Under This Dps Is Compatible With The Jontek Answerlink Call-handling System.there May Also Be Other Occasions Where The Council Requires The Products To Be Compatible With Existing Equipment Within A User's Home. The Requirements Will Be Detailed In Any Mini-tender Documents.suppliers Are Required To Provide Free Training Sessions And Documented Operating Manuals To Council Staff On How The Products Are To Be Installed And Operate At The Council's Request. The Training Should Include Demonstrations Of How Each Type Of Product Works And How It Is Programmed Prior To Being Issued. Training Should Also Be Available On Request To All New Council Staff And Where There Have Been Upgrades To Products, Again At No Additional Cost To The Council.training Will Be Held, In Person, At 184 Kedleston Road, Derby, De22 1gt (or At Any Other Location As Directed By The Council) Or Via Microsoft Teams Within 14 Days From Request.the Council Must Be Able To Contact The Supplier Regarding Placement Of Orders Any Query Or To Obtain Technical Advice, Between The Hours Of 9.00 Am And 5.00 Pm On Any Business Day, At No Additional Cost To The Council.out Of Hours Technical Support Must Be Provided Via A Telephone Call On A 24-hours, 7 Days A Week Basis. This Is For Immediate Support Of Product Issues And To Support Response Technicians Who May Be On Site Requiring Urgent Technical Support. This Is To Be Provided At No Additional Cost To The Council.the Council Typically Deploys Its Own Staff To Remove And Dispose Of These Products. There May Be Some Instances However Where The Council Experiences An Increase In Demand For Disposal Of These Products. Where There Is An Increase In Demand For This Service, Then The Council May Use This Dps To Conduct Mini-tenders For This Collection And Disposal Service. The Council's Particular Requirements And Specific Quantities Will Be Stated Further Within The Tender Documents.any Disposal Requirement Will Be The Collection Of Used Products From A Site Specified By The Council. Suppliers Are Not Required To Remove Equipment From User's Homes.