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Design Innovation Centre University of Delhi Delhi-110007 Ref. No.: DIC/ EPROC/AMC/2019/002 Dated: 06-08-2019 To, Hitachi Home and Life Solutions India Ltd 9TH Floor,Abhijeet-1,Mithakhali six Road, Ahmedabad-380006,Gujarat The Centre is interested to conclude a maintenance contract with you for a period of two years, you are therefore requested kindly submit bid/quotation for the same only through public procurement portal ( of the Govt. of India meant for procurement, on or before the last date of the submission of the bids. S. No. Description of Item/Service Quantity 1 Annual Maintenance Contract of Hitachi AC 2 Ton Model RAU324HUDG 6 2 Annual Maintenance Contract of Hitachi AC 2 Ton Model RAU518HUDG 10 3 Annual Maintenance Contract of Hitachi AC 2 Ton Model RAU518KUD 2 Period: 2 Years Scope of work: 1. Unlimited visits in case of breakdown. 2. Covers all required spares excluding plastic items in case of breakdown. 3. Service visits as and when required. Prof. B. Biswal Coordinator Design Innovation Centre, University of Delhi 1 TERMS AND CONDITIONS COMMON TO ALL ITEMS 1. The bid should be submitted as per terms of this Request for Quotation (RFQ), only ONLINE through Central Public Procurement Portal ( ). Manual bid or documents shall not be considered except for the documents required to be submitted manually in original, if any, as a part of the bid. Technical bid/ specifications and terms and conditions may be submitted duly signed in PDF form. 2. The bid should be addressed to The Coordinator, Design Innovation Centre, DREAM Building, Gate No. 4, University of Delhi, Delhi – 110007. 3. The scope of work should be maintained in the bid, failing which bid shall not be considered. 4. The bid should clearly mention about the number of preventive visits to be made by the bidder. 5. The number of emergency call can be unlimited. 6. The vendor should intimate in its bid, the downtime required for attending the emergency call. 7. The payment shall be made on quarterly basis, but only after satisfactory service for that part of the period. 8. The terms for payment in advance shall not be considered. 9. Prices are required to be quoted in the units as indicated in the BoQ. 10. GST shall be paid at applicable rates. No special exempted rate is applicable for this service. 11. Bidder should mention its GST number in the bid for records and necessary action. 12. Reasonability of Prices: In order to ensure that the quoted prices are reasonable and minimum for DIC-DU, the bidder must provide copies of two Purchase Orders for the AMC of similar product made to Government recognized institutes / labs / bodies / PSUs during the last two years. A Price Reasonability Certificate may also be furnished on the letterhead that the quoted prices are lowest and lower prices than that offered to DIC-DU have not been provided to anyone else. In case any deviation in this regard if brought to the notice of DIC-DU in future, then the form is liable to refund the excess amount charged from us. 13. The time is essence in the AMC hence downtime for attending the calls should strictly adhered to otherwise DIC-DU reserves the right to levy a penalty of 1% per day subject to maximum of 10% of the total value of contract. 14. Disputes or difference, if any, shall be settled in accordance with the Indian Arbitration & Conciliation Act, 1996, the rules there under and any statutory modifications or re-enactments thereof shall apply to the arbitration proceedings. The venue of the arbitration shall be the place from where the order is issued. 15. Authorization Letter: A certificate from the OEM / principal supplier should be submitted wherein the bidder has been authorized to quote and provide the maintenance services of the equipment. 16. All the instructions and terms and condition

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